Cosy Poterie FAQ

Got questions? We have the answers! Find essential information about your orders, deliveries and more here. If you can't find what you're looking for, don't hesitate to contact us , we're here to help.

General questions

Do you have a physical store?

We sell exclusively on our website.

I have a shop and I would like to offer Cosy Poterie boxes there, is this possible?

Yes, write to us via our form specifying ' Partnership '.

I would like to propose a collaboration on my social networks, is this possible?

Yes, write to us via our form specifying ' Collaboration' .

Payment method

What payment methods do you accept?

We accept the following payment options:

  • Visa/Visa
  • Debit Mastercard
  • PayPal
  • ApplePay
  • Google Pay
  • Bancontact (Belgium)
  • iDEAL (Netherlands)
  • Maestro (Netherlands)

Is your site secure for online shopping?

Cosy Poterie takes the security of credit card information seriously. To ensure that the information you submit online is secure during transmission, we use the latest Encryption and Secure Socket Layers (SSL) technology while processing the personal information you submit to us.

Do you offer gift cards?

Not yet, but we are working on it! Stay tuned, gift cards will be available soon to allow you to offer the perfect gift to your loved ones.

Delivery

What are the delivery times?

We are committed to shipping your order within 24 hours on a working day. Once your order has been handed over to the carrier, the delivery time to a Relay Point in France, Belgium and the Netherlands is an average of 3 to 4 working days.

How to locate the nearest Mondial Relay point?

To find out where the nearest Mondial Relay relay point is, please consult the Mondial Relay Relay Points page.

How much does delivery cost?

Cosy Poterie offers free delivery for all orders over €60.00.

Orders are delivered to a relay point via Mondial Relay.

Here are the shipping times for orders under €50.00:

  • France: €4.95
  • Belgium: €4.95
  • Netherlands: €3.95

How do I return an item?

If you are not satisfied with your order you have 15 days to return your order.

All items must be returned in the original packaging to ensure the contents remain protected. All items must be in new condition (used items will not be refunded).

Please allow up to 10 days after we receive your package for the refund to be processed.

Contact us so that we can send you the procedure to follow.

Returning during the end-of-year holidays?

Purchases made at Cosy Poterie between November 15, 2024 and December 18, 2024 benefit from a 45-day return policy. The instructions for returning items remain unchanged.

I received a defective item, what should I do?

For items ordered from our site that have a manufacturing defect and/or have been damaged in transit, please contact us .